I am so dissatisfied in the best way my past flight was handled as what I consider myself a valued consumer/
I'm a faithful shopper and Despite having my many years of loyalty if I had been five minutes late there will be no lee way for me to board a plane.
Had terrific buyer service sine one/17. Been pulled off the FRA flight and stayed for two times in Philly. Nowadays 1/19 I'll resume my flight to FRA with up to par documentation. To my shock the ticket agent with the check in counter ended up Completely rude, not helpful and expected me to hunt down my baggage that was checked in to the 17th Which I used to be unable to retrieve when I was pulled from the flight on Sunday.
Owning just concluded (3/18) a flight from Miami Airport to Philadelphia, we discovered which the service in the Miami Airport by the American Airline people today was not in line with successful or professional service. We were given incorrect Instructions to our Examine-in locale, on the other hand once we had to get in line for your stability check. We have been despatched to the wrong place for that functionality.
We were being on AA 1517 from Miami to Roatan 02/thirteen/sixteen and 02/14/sixteen & The flight was struggling to land in Roatan and diverted to Belize. I'm common ample with traveling to find out the Captain designed the suitable phone and the diversion was temperature relevant. Upon landing in Belize we were educated with the Captain there was a warning gentle on an engine that needed to be resolved, the part was obtainable in Belize. The end result was a transparent mechanical delay. We deplaned and have been advised we would get meals and consume. Immediately after more than an hour or so we had not been fed and a little bit later on we were given a sandwich and bottled h2o and then instructed we could board.
( Ongoing from comment 191) Also, we had to consider Yet another working day of our vacation to return into the airport 3 times afterwards to acquire the car we experienced reserved. After we arrived for our return flight to Charlotte on twelve/5/2015, we boarded flight 875, and one of our suitcases seemingly under no circumstances produced it on to the plane and was left in Aruba. Whenever we boarded our connecting flight to Boston, I had been checked in and produced to enter the jetway. When I had been heading onto the jetway, I used to be explained to I required to return and wait in opposition to the wall while some passed me by. I used to be informed I necessary to “consolidate†my belongings. I had a wallet purse all-around my neck towards my physique that actions 3 inches by 5 inches. I had been informed I had to consider it off my person and location it inside a canvass bag I'd. Are you presently critical???? On board flight 1783, we have been approached by one of several rudest stewardesses I've ever encountered in my daily life named Sheila. This airplane was diverse from one other planes we had been on, and our “excess space†seating seemingly would not make it possible for us To place our personalized products under the seat before us.
When you took some time to hire experienced persons to work in your airlines then Maybe you wouldn’t be in the economical wherewithal you’re suffering from. It's possible you wouldn’t should persistently oversell your seats making sure that passengers boycott your airline and use other more reputable and responsible firms including Southwest or United.
I'm really unsatisfied with all your shopper service!!! I feel it had been cheaper for yourself to do this to me than to operate the flight that I was at first on, since the flight wasn't comprehensive.
I sincerely hope to receive a favourable reply within the up coming couple of times, so I'm able to go on working with American Airways for my travel.
I even tried using calling on the telephone and bought nowhere; all I Bonuses could listen to is often a recurrent information and when I ask for to speak to shopper relations, I'd get hold up on.
Prospects who want to compliment or complain to American Airways can contact the corporate office at:
My other problem would be that the food vouchers that I have gained weren't enough!!! They only gave me $32, for three meals! That is not adequate to consume a meal wherever in LA, or any where from the airport. I am envisioned to get 3 foods out of $32 listed here with the lodge? Not possible!!!
I have also created about my baggage currently being scraped up and harmed…. I feel just as if I'm because of some payment, in addition to a refund of $fifty for my travel…. I am a affected person lady, but I do hope somebody contacts me shortly concerning this….
This agent was outside of line and disrespectful. There was NO basis for her Angle, specially when there was NO line and two or three brokers standing with the counter like they were being All set and capable to assist. Janet Ault